JAMIX MENU Customer Feedback Service

The feedback feature of JAMIX MENU Service enables you to collect customer feedback on menus. Your customer can choose to give feedback on whole meals or on parts of a meal separately. You can edit the questions on the survey so you can decide the topics on which you wish to have feedback on. Feedback sent through the JAMIX MENU Service can be viewed in the JAMIX Kitchen Intelligence System.

The surveys are created in the Surveys function of the JAMIX Kitchen Intelligence System and they can then be linked to chosen menus. When a survey is linked to a menu in JAMIX Kitchen Intelligence System, it will be automatically included in that menu if it is published into the JAMIX MENU Service. Feedback sent through the JAMIX MENU Service will automatically be saved in the Feedback function of the JAMIX Kitchen Intelligence System.

• Choose FOOD – Surveys from the menu bar on the left, and then choose Add.
• Set the user level for the survey, if needed (kitchen).
• Enter a name for the survey. You can provide additional info, as well, if needed.
• Set the validity period for the survey. The start date is mandatory information. The end date is voluntary, so you can set it, if needed.

NOTE! You can tick the De-activated box if you want to save a new survey as a draft or if you want to de-activate a survey that has been created earlier and keep it for future use. The de-activated surveys will not be displayed in the Menus function when linking a survey into the menu. The de-activated surveys will be displayed in the Surveys function, where you can re-activate them, if needed.

• Add the questions of your choice into the survey. The first question row has been added as default. Activate the question row by double-clicking on it and enter your question into the text field.

• Select the type of answer to the question:
  • Stars: There will be five stars displayed on the questionnaire after the question, and the person giving feedback can choose the amount of stars
  • Smileys: There will be five smileys displayed on the questionnaire after the question – Very Satisfied, Satisfied, Neutral, Unsatisfied, Very Unsatisfied – and the person giving feedback can choose the smiley of his/her choice
  • Text field: There will be a text field displayed on the questionnaire after the question, and the person giving feedback can write free text in it.
  • Picture: There will be a camera icon displayed on the questionnaire after the question, and by clicking on it the person giving feedback can add a picture of his/her choice. If the person giving feedback is using the JAMIX MENU mobile application (available in Europe only), he/she can take the picture directly with the mobile device. If the person giving feedback is using the JAMIX MENU application in a web browser, he/she can download the picture from the computer files.

NOTE! You can check the De-activated box if you want to save a single question as a draft or if you want to de-activate a question that has been created earlier and keep it for future use. The de-activated questions will not be displayed in the survey. The de-activated questions are kept in the survey where you can re-activate them, if needed.

• Save the question by choosing Save.

NOTE! You have to save at least one question in the survey so that it can be published into the JAMIX MENU Service.

You can add question rows in the survey through the Add button, and save as many questions as you like by repeating the previously mentioned actions.

You can delete a question by selecting the question row and then choosing Delete on the top of the question list.

You can change the order of the questions saved, if needed. Select the question row to be moved and then click on the Up or Down button on the top of the question list and repeat that until the row has moved to the desired place.

• Save the new survey by choosing Save on the top of the Survey window. If the Save button is not visible, you need to scroll the window up with the scroll bar.
• By choosing Cancel, the survey will not be saved.

NOTE The contact information fields along with the selection ”I wish to be contacted” will be automatically included in all surveys.

Surveys will be saved in the Surveys function in alphabetical order.

You can search for surveys by name or a part of the name, as well as with additional information.

You can filter the surveys with user level (kitchen) or with the validity period.

Select the survey to be edited from the list and open it either by double clicking on it or through the Open button.

You can edit all information in the survey and add or delete questions, if needed.

Once you have made all the changes, choose Save on the top of the window.

You can copy a survey as a basis for a new survey.

• Open the survey which you want to copy and then choose ’Save as’ on the top of the window.
• The system will create a copy of the survey and returns to the list window of the Surveys function.
• Open the copy of the survey by double-clicking on it, rename it and edit other information or questions, if needed.

You can delete a survey by selecting it on the list and then choosing Delete on the top of the window.

• Choose FOOD – Menus and open the menu, to which you want to add a survey.
• Open the Groups tab.
• Select the survey to be added to the menu from the Surveys drop-down menu. All active surveys according to the user’s rights are displayed in the drop-down menu.

NOTE! A survey that has been linked to the menu will be published into the JAMIX MENU Service along with the menu. The menu publishing is managed in the Publish Menu tab, see instructions for publishing a menu.

Once a survey has been linked to a menu that will be published into JAMIX MENU Service, it will be displayed meal-specifically in the application. This enables giving feedback on the entire meal or on parts of the meal separately.

Feedback sent through the JAMIX MENU Service will be automatically saved in the Feedback function of the JAMIX Kitchen Intelligence System.

Open the FOOD – Feedback function. The function will open up in the Feedback by survey tab, where you can view feedback on survey-specific summary reports. In the Feedback by sender tab you can view the feedback individually.

In the Feedback by Survey tab you can view feedback on survey-specific summary reports. You can change the user level on the right top corner, if needed.

All the surveys for the user level selected will be displayed in the window.

• You can filter the surveys by name or a part of the name, as well as by additional information.
• You can also filter the surveys with the start and end date.

You can re-arrange the list according to the information in the columns by clicking on the column title. The first click will arrange the information on that column into ascending order and with a second click you can arrange them in descending order. For example, you can arrange the list according to the Responses column, which makes it easy to see the surveys with the highest or lowest amount of responses. This functionality is useful also for arranging active and de-activated surveys: By clicking on the title De-activated, all the surveys marked as de-activated will be arranged in the end of the list.

You can update the window with the ’Download feedback’ button on the top of the window. This functionality is useful when you are working in the Surveys function for a longer time and you want be sure, that possible feedback sent while you are working will also be included in the reports.

Open the feedback report by double-clicking on the survey. You can filter the report by start and end date, as well as by kitchen. The system will display the total amount of responses according to the filters selected.

The following information will be displayed according to the types of answers set for the questions:

• Average value for star evaluations
• Distribution of smiley evaluation in percentage
• Word cloud summary for the text answers. The most common words included in the responses are displayed in the word cloud. You can view all text feedback through the ’Browse responses’ button.
• Picture collage
• List of persons who have requested to be contacted. You can open individual responses by double-clicking on the row. The window title shows to which meal or part of a meal the feedback is referring to. Once the person has been contacted, you can mark it in the program by ticking the Contacted box on the right top corner of the window. Leave the window through the Save button if you have updated the Contacted information. An X will be displayed in the Contacted column on the rows to which this information has been added. By ticking the ”Expecting to be contacted” box on the top of the list you can hide all the rows with X in the Contacted column from the list.

In the Feedback by sender tab you can view the responses individually. You can change the user level on the right top corner of the window, if needed.

All the feedback for the user level selected will be displayed individually in the window.

• You can filter the feedback by the name of dish or a part of the name.
• You can also filter the surveys with the start and end date, as well as by the menu.

You can re-arrange the list according to the information in the columns by clicking on the column title. For example, you can arrange the list in alphabetical order by meal options by clicking the Meal options title.

You can update the window with the ’Download feedback’ button on the top of the window. This functionality is useful when you are working in the Surveys function for a longer time and you want be sure, that possible feedback sent while you are working will also be included in the reports.

You can open an individual response by double-clicking on the row.

You can print the feedback into Excel file for editing/reporting through the Excel button on the top of the window.